Articles by Robin Jeffries

Robin Jeffries is currently User Experience Lead at Google, where she works to better understand the broad spectrum of Google users and to adapt usability techniques to new application paradigms. Prior to that, she was a Distinguished Engineer at Sun Microsystems, where she worked in the CTO's office bringing attention to users and user experience across the company. She has been a researcher at Hewlett- Packard Laboratories, Carnegie-Mellon University, and the University of Colorado. One thread of her research has focused on comparing usability methods as used by practitioners and improving various aspects of usability methodologies.

Making Usability Recommendations Useful and Usable

Abstract This paper evaluates the quality of recommendations for improving a user interface resulting from a usability evaluation. The study compares usability comments written by different authors, but describing similar usability issues. The usability comments were provided by 17 professional teams who independently evaluated the usability of the website for the Hotel Pennsylvania in New […] [Read More]