Articles by Jennifer M. Chen

Chen is a Human Factors Engineer at Human Solutions, Inc., providing consultation services to the Federal Aviation Administration. The scope of her experience includes cognitive task analysis, test plan development, usability evaluation, research data analysis, interface-design research, marketing and design principles, and formulation of design recommendations.

Conducting Iterative Usability Testing on a Web Site: Challenges and Benefits

Abstract This paper demonstrates the benefits and challenges of working collaboratively with designers and developers while conducting iterative usability testing during the course of Web site design. Four rounds of usability testing were conducted using materials of increasing realism to represent the user interface of a public government site: 1) low-fidelity paper prototypes; 2) medium-fidelity, […] [Read More]