Articles by Dilini Abeywarna
Ms. Abeywarna is an information architect and usability expert at ICF. She has more than 9 years of experience in the field of usability and user-centered design working in both government and private sectors.
Digital Cross-Channel Usability Heuristics: Improving the Digital Health Experience
Abstract The number of ways consumers of health information access digital content has grown rapidly in recent years. People seek information using various hardware devices (e.g., computer, tablet, phone), which can support multiple digital media platforms (e.g., browser, apps, texting/short message service [SMS], email, social media). Users expect to be able to access information from […] [Read More]